Frequently Asked Questions

Do you have AfterPay?

We currently do not offer AfterPay or Zip Pay as payment options, we can however arrange a payment plan for you if absolutely necessary, please contact us at hello@undergroundsundae.com to arrange.

I need my order by a specific date - can this be arranged?

If you need your piece for a specific occasion, please contact us and we will do our very best to accomodate you needs. Please note that as our items are often made-to-order, we may not be able to complete every request.

Can I order my piece with slight variations?

The majority of our pieces are made to order, so if you have any special requests please add them to the “Additional Information” box at checkout, or email us once you have completed your purchase.

Do you make commission pieces?

If you’d like to enquire about a special piece, please contact us at hello@undergroundsundae.com.

Can I have my piece engraved?

Depending on the piece, we can add stamped initials/letters, or arrange engraving at the customers expense. Please contact us at hello@undergroundsundae.com, before or after purchase and we can arrange this for you.

Do you have a store?

Our studio is available for viewing by appointment only. If you’d like to visit us to see what pieces we have available, please contact us at hello@undergroundsundae.com to arrange a viewing time.

I have made a mistake with my order - can I change it?

As the majority of our pieces are made-to-order, we are unable to make changes to you order once the production process has begun. However, if you think you’ve made a mistake please contact us as soon as possible, and we’ll do our best to accomodate you.

What size ring am I?

If you are unsure of your ring size we can send you a ring sizer for a small cost, please contact us at hello@undergroundsundae.com to arrange.

My ring is the wrong size, can I have it re-sized?

Yes. We can resize to suit any ring size, for a small cost. Please contact us to arrange.

Difference between gold plate, gold filled and solid gold?

A piece which is “Gold Plated” is made from one metal (usually sterling silver) coated in a layer of gold, and may wear off over time. These pieces can be re-plated for a small fee. “Gold Filled” refers to a solid layer of gold mechanically bonded to the underneath base metal, this does not chip or tarnish. A piece which is “Solid Gold” is made from either an alloy of, or pure gold. The most common gold alloys are 9k, 14k or 18k. 24k refers to 100% pure gold.